(including the FAQ’s below)
We expect that all IREGRET apparel will meet your high expectations. As a start-up fashion brand, we will custom print your order through our affiliation with “Printful” – an internationally recognized custom, on-demand fulfillment company. Therefore, we hope you understand that our return policy, at this stage, must adhere to theirs.
Our refund, replacement and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange. “Sale Items” are not eligible for a refund.
Any claims for misprinted, damaged or defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. We only replace or refund items, if they are defective or damaged. We do not replace or refund items that were ordered in the wrong size (make sure to check the sizing charts before ordering) or color.
If you notice an issue with a product or anything else about the order, write up your problem in detail (include your order number) and attach relevant photos where possible and email to [email protected]. We will respond and indicate whether we authorize a return or not. If a return is authorized, we will also give you the address to which the package should be addressed.
To be eligible for a replacement or refund, your item must be unused, in the same condition that you received it, and in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of a refund or whether we will replace your item.
Unless we deem the problem to be an error on our part, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
If the item is to be replaced, we will send it out once approved. If you are approved for a refund, it will be processed and a credit will automatically be applied to your credit card or original method of payment, usually within 30 days.
Late or Missing refunds
If you haven’t received a refund by that time, first check your bank account and/or contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift-giver had the order shipped to themselves to give to you later, we will send a refund to the gift-giver and they will find out about your return.
Wrong Address
If you provided an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable).
Returned by Customer
Do NOT return items until after you have notified us your issue and have received our authorization. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for: (1) the supply of goods that are made to the consumer’s specifications or are clearly personalized; (2) sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore we reserve rights to refuse returns at our sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Refund, Replacement and Returns FAQ’s
Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at [email protected] with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [email protected].
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged or wasn’t the right item. To help us resolve this for you quickly, please email us at [email protected] within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We only replace or refund items, if they are defective or damaged. Otherwise, we don’t offer returns and exchanges. But, if there’s something wrong with your order, please let us know by contacting us at [email protected]!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [email protected] with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges if you ordered the wrong size (make sure to check the sizing charts before ordering) or color. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know at [email protected] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one at our cost or issue a refund!